Products

Check out our great software products! Items marked with an asterisk (*) are exclusive to Telescan users.

Form Builder* - Quickly and easily script web forms for accounts that don't need complex decision-making logic. Create drop down lists, formatted text and much more within minutes.

Launch On Answer* - Maybe it's a simple web site used to process calls, or maybe a special application, the possibilites are endless for the variety of auxiliary processes you might need to start for a particular account. Launch On Answer lets you automate the starting of these other processes when a call is answered on a specified account.

Undelivered Report Helper* - Allows operators to print a 'Board Check' or report of accounts with undelivered messages without having to remote control Telescan's SDM. One double click from the call center agent's desktop and the report prints in about 2 minutes!
Dial Links* - Quickly turn any number of phone numbers in an Excel spreadsheet column into "clickable" links so that call center agents can simply click on the phone number to dial it!
FREE! Prism Backup Utility* - Quickly backup all critical data from your Spectrum Prism with one double click. Backups are timestamped and can be placed on a local or network resource.

FREE! Operator Stats Worksheet* - Even if you know exactly what to look for within the Operator Stats report, if you're typing headers, deleting columns or entering formulas you're doing too much work! Download this Excel worksheet and simply paste the raw comma delimited data into the 'CDF' worksheet and the 'Report' worksheet will autopopulate with calculated stats. Customize it to meet your needs!